FAQ – Greenbelt Coffee

FAQs

In-Store Pick-Up

Curbside and in-store pick up:

Please wait for email confirmation before coming for pick up. Allow up to 24-48 hours for in-store/curbside pick-up.

We will contact you if there are any issues with your order that need to be addressed before pick up.

Curbside Pick Up: Please call us at 905-528-1858 when you arrive to co-ordinate Curbside pick up.

ALL Pick up orders will be held for 7 days before being cancelled unless you make alternative arrangements that have been agreed upon.

Pick up orders are available during store hours: Monday-Friday 11am-5pm and Saturday 11am-4pm

Local Delivery & Shipping

Local Delivery:

$25 Minimum for delivery

$3.99 for all orders $25 - $50

Orders over $50 delivered free of charge

Delivery between 1-4 business days, Monday - Saturday

Local Delivery Zones:

Ancaster, Brant County, Brantford, Burlington, Dundas, Grimsby, Haldimand County, Hamilton, Niagara Region, Oakville, Simcoe, Six Nations, St. Catharines, Stoney Creek, Waterdown

Deliveries are completely contactless and we will leave your order at your front door.

We will do our best to accommodate any requests.

Shipping:

We ship Canada-wide

All shipping rates are automatically calculated at checkout through Canada Post/UPS.

Returns & Exchanges

If you are not completely satisfied with your purchase, items can be returned up to 60 days after you receive it with proof of purchase. Without proof of purchase, we can offer store credit, provided the product is in saleable condition.
We cannot accept returns/exchanges of expired products.

If you have changed your mind or purchased the wrong product, we can exchange in store only if the product is in saleable condition.

Due to health and safety concerns products such as individual capsules, open packages of coffee/tea/hot chocolate/cider or freshly ground beans cannot be returned.
Any items marked as “Clearance” or “Final Sale” are not returnable.

Returns can be made in store at:
420 Parkdale Avenue North
Unit 9
Hamilton, ON, L8H5Y2

We accept shipped returns to the above address, please note return shipping costs are the responsibility of the customer.

Wholesale Pricing?

Is wholesale pricing available?

Please contact us and we can discuss setting you up with a wholesale account.