Frequently Asked Questions

STORE PICKUP - 420 Parkdale Ave N, Unit 9, Hamilton, ON, L8H5Y2

Please wait for email confirmation before coming for pick up. Allow up to 24-48 hours for in-store pick up.

We will contact you if there are any issues with your order that need to be addressed before pick up.

ALL Pick up orders will be held for 7 days before being cancelled unless you make alternative arrangements that have been agreed upon.

Pick up orders are available during store hours: Monday-Friday 11am-5pm and Saturday 11am-4pm

LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. 

Local delivery is available for the following areas;
Ancaster, Brant County, Brantford, Burlington, Dundas, Grimsby, Haldimand County, Hamilton, Niagara Region, Oakville, Simcoe, Six Nations, St. Catharines, Stoney Creek, Waterdown

If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

The fee for local delivery is $3.99 for all orders between $25-50 and free for orders over $50

Your order will be delivered in 1-5 Business Days.
Our delivery window is 8AM – 6PM, Monday-Saturday.

DOMESTIC SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Shipped orders will primarily be sent via Canada Post. Purolator or UPS may also be used.
We currently only ship within Canada

FLAT RATE SHIPPING IN ONTARIO- EXCLUSIONS APPLY

$10 flat rate shipping is available to most addresses in Ontario

We are not be able to guarantee flat rate shipping to certain areas, but we can offer competitive shipping rates through Canada Post, UPS and Purolator. If your order is affected, we will reach out with any additional shipping charges.

Excluded Postal Codes:

Ontario: K0A, K0J, K0E, K0G, K0L, N0E, N0H, N0N, P0J, P0L, P0N, P0P, P0T, P0V, P0W, P0X, P0Y, P5N, P7A, P7B, P8N, P8T, P9A, P9N

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@greenbeltcoffee.ca. Please note that returns will need to be sent to the following address: 420 Parkdale Ave N, Unit 9, Hamilton, ON, L8H5Y2

For self-serve returns; https://shopify.com/74899980597/account

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for shipping costs. 

You can always contact us for any return question at hello@greenbeltcoffee.ca

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalized items), and final sale items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
All shipping charges are 100% non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@greenbeltcoffee.ca.